The Mental Health Triage programme has been designed to be a first line support system that's easy to access, confidential and person centered. It gives those that are not ready to commit to longer term therapy a space to speak with someone disconnected from their personal and professional life. That person is a highly skilled therapist that can both support, give guidance and signpost to additional help if required.
If you take proactive steps to create a more open and supportive culture, over time staff should begin to feel more confident to talk to managers about their mental health. However, it's important to remember culture change doesn't happen overnight and the individual relationships between managers and employees are the key to getting this right.
If people are able to receive support quickly, this can often help steer them away from developing a more serious problem. For this reason, it's vital that organisations have clear, well publicised channels in place for employees to raise concerns and take positive action promptly when staff seek help.