Generally, there's a 10 to 12 week waiting time to see Andy. Occasionally you may find that he has more availability, so we would encourage you to contact the clinic to check. We stop taking on new cases if our waiting time exceeds the 12-week period - this will be advised to you in your email response.
Vitamin B12, C, D and the Kenalog hay fever injection appointments only take 15 minutes, so generally we're able to see you within a few days of booking an appointment.
Unfortunately, contacting the clinic doesn't guarantee an appointment with us.
Please see our Appointments & Fees page for more information - CLICK HERE
We only run a scheduled appointments system, and do not operate an emergency service nor an out of hours service.
If you feel you need to speak to someone urgently please call the Samaritans at any time on 116 123. If you feel you are at immediate risk you can speak with your G.P for an emergency referral to your local adult mental health crisis team. You can also call the emergency services on 999 or present at your local hospital A&E department where you'll be assessed by a mental health crisis nurse.
We always aim to respond to all emails within the day they are received, mostly within a few hours. Emails received over a weekend or Bank Holiday will be responded first thing on the next working day.
You'll be advised of either our appointment wait-time or that we're not currently taking on new cases. The email will offer additional options, so you can find a suitable alternative therapist. We also include links to helpful resources.
We would like to be able to say yes to this question, though for safety, ethical reasons and governing body standards of professional practice, it isn't possible to accept some new patients.
If we're unable to take on your case you will either be advised by email if our caseload is full, or during your initial phone call with Andy if our appointments are open. We will always offer alternative solutions to help you as much as we can.
We understand how difficult it can be to reach out for help, especially when you, a family member, partner or friend may be going through a period of trauma and distress. Ideally, we would like to help every person that contacts us, though it's impossible for us to do that.
The clinic prides itself on being caring, compassionate and understanding, as well as bringing a wealth of experience and knowledge to the practice of mental health care. If we're unable to help, it doesn't mean that we're turning you away and don't want to help. It just means we are working at full capacity and this restricts us from taking on new cases safely.
On occasions we experience threats, both physical and passive aggressiveness, and outright rudeness. This won't be tolerated, and will be addressed with the individual or, if necessary, reported to the Police.
All we ask is that in your own distress you find a place to be understanding and kind so that we can cooperate productively to find the right solution or referral for you.
Get In Touch
How to get to us...
Cardiff mainline railway station is approximately ten minutes walk from our clinic at Sophia House on Cathedral Road.
All major bus routes in and out of Cardiff are based just a short ten minutes walk from our clinic at Sophia House on Cathedral Road.
Our clinic at Sophia House on Cathedral Road is conveniently located approximately ten minutes drive from the M4, A470.
KEEPING US ALL SAFE
The clinic is operating in-person sessions with measures in place to ensure Welsh Government guidelines are followed. Our aim is to keep you and the clinic team safe during your visit.
We've always offered online therapy as an option, and this will continue should you prefer not to visit us for your appointment.
Enhanced health and safety procedures have been put in place throughout the whole building. They Include shielded areas in reception, and several hand-sanitising stations in the common areas, and private waiting room. A full-time staff of cleaners use anti-bacterial spray on frequent touch points, such as door-handles, banister rails, seating, and of course in the toilets. All visitors are asked to follow the 2 metre social distancing guidelines and wear a face mask unless you're exempt.
More information on these procedures will be sent to you with your appointment confirmation.