We understand how difficult it can be to reach out for help, especially when you, a family member, partner or friend may be going through a period of trauma and distress. Ideally, we would like to help every person that contacts us, though it's impossible for us to do that.
The clinic prides itself on being caring, compassionate and understanding, as well as bringing a wealth of experience and knowledge to the practice of mental health care. If we're unable to help, it doesn't mean that we're turning you away and don't want to help. It just means we are working at full capacity and this restricts us from taking on new cases safely.
On occasions we experience threats, both physical and passive aggressiveness, and outright rudeness. This won't be tolerated, and will be addressed with the individual or, if necessary, reported to the Police.
All we ask is that in your own distress, you find a place to be understanding and kind, so that we can cooperate productively to find the right solution or referral for you.
Generally, there's a 10 to 12 week waiting time to see Andy. Occasionally you may find that he has more availability, so we would encourage you to contact the clinic to check. We stop taking on new cases if our waiting time exceeds the 12-week period - this will be advised to you in your email response.
Vitamin B12, C and D injection appointments only take 15 minutes, so generally we're able to see you within a few days of booking an appointment.
Unfortunately, contacting the clinic doesn't guarantee an appointment with us.
Please see our Appointments & Fees page for more information - CLICK HERE
Andy only works with people from the age of 18 years old and upwards.
Unfortunately we're unable to recommend or refer you to an alternative therapist for children and adolescent services. Though you may want to take a look at the Counselling Directory for further help CLICK HERE
We only run a scheduled appointments system, and do not operate an emergency service nor an out of hours service.
If you feel you need to speak to someone urgently please call the Samaritans at any time on 116 123. If you feel you are at immediate risk you can speak with your G.P for an emergency referral to your local adult mental health crisis team. You can also call the emergency services on 999 or present at your local hospital A&E department where you'll be assessed by a mental health crisis nurse.
We don't offer ADHD assessments at the clinic, and we're unable to make a referral for you currently. Though we are able to provide therapy to help manage behaviours associated with ADHD.
For further help on ADHD assessments for both young people and adults you could speak with your G.P or take a look at the following links...
ADHD Foundation - The Neurodiversity Charity
Mind - Mental Health Charity
ADHD Aware - Support Groups
NHS
We share these links for guideline information only, and have no control over the support and advice these organisations offer.
We always aim to respond to all emails within the day they are received, mostly within a few hours. Emails received over a weekend or Bank Holiday will be responded first thing on the next working day.
You'll be advised of either our appointment wait-time or that we're not currently taking on new cases. The email will offer additional options, so you can find a suitable alternative therapist. We also include links to helpful resources.
Please note that due to the volume of enquiries we receive at the clinic your initial contact from us will be via email. Please ensure you enter your email address correctly in the form below. Thank you.
We would like to be able to say yes to this question, though for safety, ethical reasons and governing body standards of professional practice, it isn't possible to accept some new patients.
If we're unable to take on your case you will either be advised by email if our caseload is full, or during your initial phone call with Andy if our appointments are open. We will always offer alternative solutions to help you as much as we can.
Our clinic address is Global Link, Dunleavy Drive, Cardiff Bay, Cardiff CF11 0SN
By car:
From the A4232 link road, exit the junction for Cardiff Bay Retail Park, and take the lane for Cardiff Bay Retail Park from the roundabout. At the first set of traffic lights next to Burger King, turn left and once over the hill take the left turn from the mini roundabout. Global Link is approximately 150 metres on your right. We're directly opposite The Nuffield private hospital.
If you're using a sat-nav either enter Global Link or post code CF11 0SN.
By train:
From Cogan Train Station the clinic is approximately a 15 minute walk. Take a left turn in the station car park and cross the mini roundabout. Drop down onto Penarth Marina and across the Pont-y-Werin Bridge (which is to the left of Tesco and Oystercatcher public house). At the other end of the bridge, turn left onto Watkiss Way. Follow the road around and when you come to the traffic lights (next to the Harvester), turn left and Global Link will be on your left. We're directly opposite The Nuffield private hospital.
If you're using a sat-nav either enter Global Link or post code CF11 0SN.
By bus:
There's a bus stop immediately outside the Global Link building, just a few moments walk to the clinic reception. When searching for bus times look for Dunleavy Drive, No. 9 Heath Hospital or the X45 St. Mellons.
