Each payment is made in advance of a therapy session - at the time of booking. You can pay by cash, Mastercard, Visa debit or credit card. Cheque payments are not accepted.
missed appointments & cancellations
All missed appointments are payable at the usual fee. Appointments cancelled with less than 48 hours weekday notice are also charged at the session fee rate. We're happy to reschedule your appointment with at least 48 hours weekday notice (please see our terms & confidentiality page on this site for more information).
claim on your insurance
Certain private healthcare insurance policies may cover part or all of the cost of your treatment. Some providers will even cover you for pre-existing mental health conditions. Check your policy information or contact your insurance provider direct for more details on how you can claim for psychological therapies.
Fees paid by insurance providers, employee assistance programmes (eap), court and legal instructions differ from patient paid fees.
All communication with the clinic is processed in the strictest confidence, and in line with regulatory body procedures.